WAQAS.DEV / AUTOMATION

Hosting Support Retainer

MANAGED HOSTING SUPPORT
Top Rated Plus on Upwork100% Job Success · 8+ years
Managed Hosting Support
Hosting Support Retainer

About this service

Who Is This For?

Web hosting resellers, agencies, and businesses running cPanel/WHM servers who need expert help on-demand without the cost of a full-time sysadmin.

What's Included

  • Priority response (within 2 hours for emergencies)
  • Up to 5 incidents per month
  • Server health monitoring setup
  • Monthly security audit
  • cPanel/WHM updates managed safely
  • EasyApache & PHP version management
  • Email deliverability maintenance
  • WhatsApp + email support channel

Plans

  • Basic ($200/mo): Up to 2 incidents, 48h response
  • Standard ($350/mo): Up to 5 incidents, 4h response
  • Priority ($500/mo): Unlimited incidents, 1h response
PLATFORM
cPanel / WHM
BILLING
Monthly Retainer
RESPONSE SLA
4-Hour Guarantee

FAQ

Server maintenance, security patching, cPanel/WHM support, uptime monitoring, and ticket handling — all under a fixed monthly fee.

Yes, you can change plans at any time with 7 days notice. Unused tickets do not roll over month to month.

The retainer covers server-level support. For end-customer white-label support, see the White-Label Hosting Support service.

Business Retainer
$350/mo

Up to 30 tickets/mo, weekly patches, priority escalation, and performance tuning.

ONGOING DAYS UNLIMITED
30 tickets/month
Weekly patches
Priority escalation
Performance tuning
Monthly report
4-hour SLA
OR SEND A MESSAGE FIRST
Satisfaction guarantee
Professional results with unlimited support until perfection.